FAQ

PRODUCTION & SHIPPING TIME:

Production Time: 5-10 working days after ordering

Shipping Time: 3-7 days by FedEx/DHL

Generally, you will receive your purchase in 10-13 days after order is placed. For quantity order, please contact us at service@loveoilpainting.com to confirm the accurate time frame.

PACKAGING:

Rolled paintings are packed carefully in a strong paper tube, Framed paintings are packed carefully in a quality wooden box.

CAN I CANCEL MY ORDER?

Yes, as long as the item has not been shipped. Please contact service@loveoilpainting.com or log into your account if you need to cancel your order.

DO YOU SHIP OVERSEAS?

Yes, Free shipping all over the world.

HOW MUCH DOES SHIPPING COST?

Shipping costs are included in the price, regardless of destination.

DAMAGED GOODS

For damaged item, please kindly contact us within 30 days of the date it was received and will be exchanged for the same item. Please contact us at  service@loveoilpainting.com  if you would like to replace your item.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We currently accepts Visa, MasterCard, Discover, and American Express.  We also accepts payments made through Shop Pay or PayPal.

INTERNATIONAL TAXES & DUTIES

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.